Welcome to the Returns & Refund Policy for cozycorners, operated by Ironcloud Software Solutions Private Limited! At cozycorners, your satisfaction is our utmost priority. We strive to ensure every purchase meets your expectations. This policy provides a clear overview of our procedures for returns, exchanges, and refunds, allowing you to shop with confidence. Please review this policy carefully to understand how we handle transactions on our platform.

By using our website and making purchases, you agree to adhere to the terms set forth in this Returns & Refund Policy.

Returns & Refund Procedures

The following conditions must be met for the returned item to qualify for a refund:

• Furniture:

• Must be kept in its original packaging and unused state.
• Should not have been assembled or used.
• Must be returned in its unused state.
  
  

Refund Eligibility Criteria

To initiate a return, contact our customer service team. Provide your order number, detailed information about your return request, and any necessary documentation. Include your contact details for follow-up. Items must be returned unused, in their original condition, with packaging and tags intact.

Refund Processing Timeline

Refunds are typically processed within 5-7 business days and will be issued to the original payment method used for the purchase.

Conditions for Partial Refunds

Partial refunds may be considered for items returned with minor damages or missing accessories, subject to evaluation.

Shipping Costs Policy

Unless the mistake is on our end, shipping fees will not be refunded. Customers are responsible for the return shipping charges.

Refund Exemption Conditions

Refunds cannot be issued in the following situations:

• Furniture:

• Items that have been assembled or altered.
• Custom or special-order furniture made to your specifications.
• Furniture that shows signs of damage or wear not present at delivery.

Thank you for taking the time to review our Returns & Refund Policy. Our goal is to provide a smooth and transparent shopping experience for all our customers. If you have any questions or need further assistance, please reach out to us at ironcloudsoftwaresolutions@gmail.com—we are here to assist you.