Cancellation Policy Overview

Welcome to the Cancellation Policy of cozycorners, managed by Ironcloud Software Solutions Private Limited. We are dedicated to providing a seamless and pleasant shopping experience. We are aware that you might encounter circumstances where order cancellation is needed. This policy outlines the straightforward steps for handling cancellations. Should you have any inquiries or require assistance, our customer service team is ready to support you. Thank you for choosing cozycorners—where your satisfaction is our utmost priority.

Cancellation Eligibility

We aim to process cancellations whenever possible, though certain conditions apply. Orders that have been processed or shipped may not be eligible for cancellation. Custom or personalized items might have specific cancellation rules. To determine if your order qualifies for cancellation, check its status in your account dashboard or reach out to our customer support team.

Acting swiftly to initiate a cancellation request increases the likelihood of success. Orders at the shipping stage may face additional fees or restrictions. Please note that promotional or discounted items may have unique cancellation policies. We strive for transparency and fairness to ensure a positive experience for all our customers.

Cancellation Timeframe

We offer a defined window during which you can cancel your order after it has been placed. This period may vary depending on the order's processing status.

Once an order has been processed or shipped, cancellation may no longer be possible. Check your order status in your account dashboard to see if it falls within the allowed cancellation period. Orders placed during high-demand periods or special promotions might have different cancellation deadlines. Our aim is to balance clarity and flexibility while maintaining efficient order processing.

How to Cancel an Order

To simplify the cancellation process, log into your account at cozycorners and go to the 'Order History' section. Navigate to the order you wish to cancel and select the 'Cancel' option. Follow the on-screen instructions to complete the cancellation.

If you experience any issues or have questions about the cancellation process, our customer support team is here to help. Please be aware that cancellations can only be processed within the specified timeframe and before the order has reached the processing or shipping stages. Cancellations cannot be processed for orders that have been dispatched or processed.

We appreciate your understanding and adherence to our cancellation procedures, which helps ensure a smooth experience for all our customers. For additional questions or support, do not hesitate to contact our customer service team.

Exceptions to Order Cancellations

While we strive to honor cancellation requests whenever possible, there are certain exceptions. Customized or personalized products typically cannot be canceled once production has commenced. Furthermore, orders that have been processed, packed, or shipped are not eligible for cancellation.

Orders associated with special promotions, clearance sales, or limited-edition items might have unique cancellation terms, which will be detailed during the checkout process. We advise reviewing product information and terms thoroughly before finalizing your purchase to be aware of any exceptions that might apply. For specific questions about cancellation scenarios, our customer support team is here to help. We appreciate your understanding as we balance flexibility with our operational needs to provide the best service.

Disclaimer

At cozycorners, we are committed to transparency and aim to provide clear guidelines regarding our cancellation policy. However, please note that our policy may be updated without prior notice. While we strive for accuracy and reliability, we cannot guarantee that all information on our site is error-free or up-to-date. By using our website and services, you agree to hold us harmless from any claims arising from reliance on the information presented, including our cancellation policy.

We reserve the right to refuse or cancel any order at our discretion, including those that violate our terms of service or appear fraudulent or suspicious. In cases of discrepancies between information on our website and other communication channels, the information on our website will take precedence. By placing an order, you acknowledge and accept the terms of our cancellation policy and agree to comply with them.

For questions or concerns regarding our cancellation policy or terms of service, please reach out to our customer support team for clarification before completing your order.

Customer Support

For any questions related to our Cancellation Policy, please contact us at ironcloudsoftwaresolutions@gmail.com. We’re here to help you with any questions or issues throughout the process.