Introduction

Welcome to cozycorners ("we," "us," or "our"), operated by Ironcloud Software Solutions Private Limited. We value and protect your personal information with utmost care. This Privacy Policy outlines how we collect, utilize, and protect your data when you engage with our website and services. By using our site, you agree to the practices described here. Should you have any questions or need further information, please contact us using the details provided at the end of this document.

Information Collection

• Personal Information You Provide
  

When you interact with our website—whether by making a purchase, creating an account, or contacting us—we collect personal information that you provide directly. This may include:

• Contact Details: Name, email address, phone number.
• Address Information: Shipping and billing addresses.
• Payment Information: Credit card details, payment preferences.
• Order Details: Information about your purchases, including product types, quantities, and transaction history.

Additionally, any content you contribute, such as reviews or feedback, may also be collected. This helps us process your orders efficiently, personalize your shopping experience, and improve our customer service.

Automatic Data Collection

While browsing our website, we automatically collect certain information to enhance your experience and optimize our services. This includes:

• Log Information: 

We capture details like your IP address, browser type, operating system, and pages visited. This assists us in analyzing website traffic, troubleshooting issues, and improving site performance.

• Behavioral Tracking:

We use cookies, web beacons, and similar technologies to track your behavior on our site and enhance our offerings.

This data helps us remember your preferences, deliver personalized content, and provide targeted advertisements based on your browsing behavior.

Information Usage

We use the collected information to achieve several objectives:

• Order Fulfillment and Account Management: 

To process your purchases, manage your account, and provide customer support. This includes handling payments, processing returns, and updating you on orders.

• Service Enhancement: 

To analyze user behavior and website performance, helping us identify areas for improvement and develop features tailored to your needs.

• Personalization: 

To customize your shopping experience with product recommendations, personalized offers, and relevant content based on your preferences and browsing history.

• Communication: 

To keep you informed about promotions, new arrivals, special offers, and other updates. This includes sending newsletters and notifications that may interest you.

Data Security

Our systems employ strong security safeguards to keep your personal information secure and confidential. Our security practices include:

• Using Secure Socket Layer (SSL) technology to encrypt data transmitted between your browser and our servers, ensuring secure online transactions.
• Storing personal data on encrypted servers with restricted access to protect its security.
• Applying industry-standard measures to protect your information from unauthorized access or misuse.
• Continuously monitoring our systems and updating our security protocols to address potential vulnerabilities and ensure data protection.
• While we strive to ensure the highest level of security, no system can provide absolute protection. We are committed to mitigating risks and taking appropriate action in the event of a security breach.

Information Sharing

Your personal information is kept confidential and is not sold or rented to other companies for marketing purposes. In certain situations, we might share your information as follows:

• Service Providers:

We partner with trusted third parties to assist with payment processing, order fulfillment, and marketing. These providers are contractually bound to maintain the confidentiality of your information and use it only for the purposes for which it was shared.

• Legal Requirements: 

We may disclose your information if legally required, such as in response to a subpoena or legal request, or to protect our rights, privacy, safety, or property, or that of others.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

• Processing transactions and managing returns or exchanges.
• Complying with legal, tax, and accounting requirements.
• Maintaining records of past interactions and addressing any issues that arise.
• When your data is no longer needed, we securely dispose of it to protect your privacy. We consistently examine our data retention strategies to adhere to legal and industry requirements.

Children's Privacy

Our website and services are designed for individuals aged 18 and older. We do not knowingly collect or request information from anyone under 18. If you suspect your child has shared personal data with us, please notify us right away. We will take swift action to remove the data and ensure compliance with applicable regulations.

Your Rights

You are entitled to specific rights related to your personal information, such as:

• Access:

You can request to view the personal information we hold about you and obtain a copy.

• Correction:

If you find any errors in your information, you can request corrections to ensure its accuracy.

• Deletion:

Under defined conditions, you have the option to request that we erase your personal information. We will honor these requests unless retention is mandated by law or for legitimate business reasons.

• Data Portability:

You have the right to receive your data in a structured, machine-readable format and to transfer it to another service provider if desired.

• Withdrawal of Consent:

You may withdraw your consent for data processing at any time if processing is based on your consent.

• Objection to Processing:

You can object to the processing of your data, especially if it is for direct marketing or based on legitimate interests.

Complaints

If you believe your privacy rights have been violated, you may file a complaint with the relevant data protection authority. However, we encourage you to contact us directly for any issues to seek a resolution.

Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect updates in our data practices, legal requirements, or operational needs. Any changes will be published on our website, and the updated policy will take effect immediately. We recommend reviewing this policy periodically to stay informed about our privacy practices.

Contact Us

For any inquiries or concerns regarding this Privacy Policy or our handling of your personal information, please reach out to us at:
Email: ironcloudsoftwaresolutions@gmail.com

We are committed to providing timely and clear responses to your inquiries. Your privacy and satisfaction are at the heart of what we do.